PRIVACY POLICY

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or purchase
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions
• Submit feedback or reviews

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Credentials: Username, password (encrypted)
• Profile Information: Date of birth, gender, preferences
• Payment Information: Credit/debit card details, billing address (processed securely through Stripe)
• Travel Information: Passport details, travel preferences, frequent flyer numbers
• Communication Preferences: Email and SMS consent, communication preferences

1.2 Automatically Collected Information

When you access our services, we automatically collect certain information:

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session
• Remember your preferences
• Analyze site traffic and usage patterns
• Personalize content and advertisements
• Improve our services

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality.

1.4 Information from Third Parties

We may receive information about you from:

• Social Media: If you connect your social media accounts
• Booking Partners, Wholesalers, Bed Banks (e.g. Expedia, Booking.com): Booking confirmations, travel itineraries
• Payment Processors: Payment confirmation and fraud prevention data
• Marketing Partners: Campaign performance and attribution data
• Data Enrichment Services: Publicly available information to enhance your profile

2.1 Service Delivery

• Process your bookings and reservations
• Manage your membership account
• Provide customer support
• Send booking confirmations and updates
• Facilitate communication with travel service providers

2.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and services
• Conduct research and analytics
• Test and optimize user experience
• Troubleshoot technical issues

2.3 Marketing and Communication

• Send promotional offers and newsletters (with your consent)
• Personalize content and recommendations
• Conduct surveys and gather feedback
• Announce new services or features
• Send administrative notices

2.4 Legal and Security

• Comply with legal obligations
• Prevent fraud and unauthorized access
• Protect our rights and property
• Enforce our Terms of Service
• Respond to legal requests

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Booking Partners, Wholesalers, Bed Banks (e.g. Expedia, Booking.com): Our travel booking platform partners
• Stripe: Payment processing
• Email Services: Marketing and transactional email delivery
• Analytics Providers: Google Analytics, website analytics
• Customer Support Tools: Help desk and chat services
• Cloud Hosting: Vercel, data storage services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Government or regulatory requests
• Legal investigations
• Protection of our rights or property
• Prevention of fraud or illegal activity

3.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot identify you personally for research, marketing, or analytics purposes.

5.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a structured, machine-readable format
• Transfer your data to another service provider

5.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your profile information at any time

5.3 Deletion ("Right to be Forgotten")

• Request deletion of your personal information
• Subject to legal retention requirements

5.4 Restriction and Objection

• Restrict how we process your information
• Object to processing based on legitimate interests
• Opt out of marketing communications

7.1 Right to Know

Request information about:

• Categories of personal information collected
• Sources of personal information
• Business purpose for collecting information
• Categories of third parties with whom we share information

7.2 Right to Delete

Request deletion of your personal information (subject to exceptions)

7.3 Right to Opt-Out

Opt out of the "sale" of personal information (we do not sell personal information)

7.4 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights

9.1 Email Marketing

• You can opt out of marketing emails by clicking "Unsubscribe" in any email
• You will still receive transactional emails related to your account and bookings

9.2 SMS Marketing

• You can opt out of SMS messages by texting "STOP"
• Standard message and data rates may apply

9.3 Push Notifications

• You can disable push notifications through your device settings