FREQUENTLY ASKED QUESTIONS

Everything you need to know about Lifestyle Vacation Clubs

Membership

What is Lifestyle Vacation Clubs?

Lifestyle Vacation Clubs is a travel membership program that provides members with exclusive access to wholesale rates at hotels and resort properties worldwide. Our members enjoy savings of up to 60% compared to traditional booking platforms.

What are the different membership tiers?

We offer three membership tiers to fit different travel needs:

  • Explorer (FREE): $0 upfront + $0/month
    • Access to hotel booking portal
    • Save up to 30% on hotels
  • Adventurer: $598 upfront + $4.99/month (monthly billing starts 6 months after purchase)
    • 3 Dolphin Condo Weeks (valued at $1,800 each)
    • Full portal access
    • Up to 30% off hotels
    • Access to 3,500+ condo properties and 2.5 million hotels worldwide
  • Voyager: $1,198 upfront + $4.99/month (monthly billing starts 6 months after purchase)
    • Unlimited Dolphin Condo Weeks
    • Rose Collection access (premium resort weeks with expanded inventory)
    • 1% cashback on all hotel bookings
    • All Adventurer perks

What are Dolphin Condo Weeks?

Dolphin Condo Weeks are week-long vacation stays that can be used at over 3,500 resort properties in more than 40 countries. Each week provides 7 nights of accommodation. For Adventurer members, you receive 3 weeks total that expire if not used within 3 years and do not roll over. Voyager members enjoy unlimited weeks with no expiration as long as membership is maintained.

What is the Rose Collection?

The Rose Collection is an exclusive benefit for Voyager members, offering premium resort weeks with expanded inventory options for Dolphin Condo Weeks. This gives our top-tier members access to even more luxurious properties.

Is there a free trial?

Yes! Our Explorer tier is completely free with no upfront cost and no monthly fees. For our paid tiers (Adventurer and Voyager), monthly billing doesn't begin until 6 months after your purchase, giving you plenty of time to explore member benefits and book your first trips.

Can I cancel my membership?

Yes, you can cancel your membership at any time through your account settings. Cancellation takes effect at the end of your current billing period. The upfront membership fee is non-refundable, and no refunds are provided for partial months. Upon cancellation, any unused Dolphin Condo Weeks become unusable, but any accumulated cashback balance will be paid out to you.

Can I upgrade my membership tier?

Yes! You can upgrade your membership tier at any time by contacting our support team. You'll pay the difference in upfront fees and begin enjoying the enhanced benefits immediately. Be sure to ask about any promotions or discounts available during upgrade. When upgrading from Adventurer to Voyager, you immediately receive unlimited Dolphin Condo Week access and the 3-year expiration resets.

Bookings & Reservations

How do I book a hotel?

Simply log in to your account, search for your destination and dates, browse available properties from our inventory of 2.5 million hotels worldwide, and complete your booking. You'll receive an instant confirmation via email with all your reservation details.

How do I book Dolphin Condo Weeks?

Log in to your account and access the Dolphin Condo Week booking portal. Search from over 3,500 properties in more than 40 countries. Booking is subject to availability. We recommend booking early, especially for popular destinations and peak travel times.

Can non-members book through my account?

Memberships can be used for both personal and business purposes. You can book for yourself and your immediate family members (spouse/partner, children, parents, siblings), but bookings cannot be sold or transferred to non-members.

What is your cancellation policy?

Cancellation policies vary by booking type:

  • Hotel bookings: Subject to each individual hotel's cancellation policy, which will be clearly displayed before you complete your booking
  • Dolphin Condo Weeks: Non-cancellable once booked
  • Promotional packages: Can be cancelled up to 7 days before travel; cancellations within 7 days result in forfeiture of all fees paid

We strongly recommend purchasing travel insurance for all bookings.

How far in advance can I book?

  • Hotel bookings: Available in real-time based on hotel availability, from same-day to far in advance
  • Dolphin Condo Weeks: Based on availability; popular destinations and peak times book quickly
  • Promotional packages: Require 30-45 days advance notice

Do you charge booking fees?

No! We do not charge booking fees for hotels, Dolphin Condo Weeks, or promotional packages. The price you see is the price you pay. Some properties may charge resort fees, peak season fees, or taxes directly, which will be disclosed during booking.

Are there any restrictions for Dolphin Condo Weeks?

Dolphin Condo Weeks have no blackout dates and are available subject to inventory. Peak season fees may apply. Each week provides a maximum of 7 nights per stay. For Adventurer members, the 3 allocated weeks do not roll over and expire if not used within 3 years. Voyager members have unlimited weeks with no expiration as long as membership is maintained.

Can I use Dolphin Condo Weeks to book hotels?

No. Hotel inventory and Dolphin Condo Week properties are separate inventories and are not cross-redeemable. Hotels are booked using cash/credit card at member rates, while Dolphin Condo Weeks are booked using your allocated weeks.

Promotional Packages

What are promotional vacation packages?

Promotional vacation packages offer deeply discounted resort stays in exchange for attending a brief sales presentation (typically 90-120 minutes). These packages provide exceptional value and are available exclusively to Adventurer and Voyager members.

Do I have to attend a sales presentation?

Yes, attendance at the sales presentation is mandatory for promotional packages. If you do not attend, you will be charged the resort's full rack rate with no refund of promotional fees paid.

Can Explorer (free) members book promotional packages?

No. Promotional packages are only available to paid members (Adventurer and Voyager tiers).

What happens if I cancel my membership but have promotional packages booked?

You can still use any promotional vacation packages that were booked prior to your cancellation.

Payment & Billing

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as debit cards, PayPal, other digital wallets, and Bitcoin. All payments are processed securely through Stripe.

When will I be charged for my membership?

Your upfront membership fee is charged immediately upon signup. For Adventurer and Voyager members, monthly fees of $4.99 begin automatically 6 months after your purchase date and are billed on the same day each month as your original purchase.

Can I get a refund on my membership?

The upfront membership fee is non-refundable except as required by law or in cases of service errors. Monthly subscription fees are also non-refundable.

Is my payment information secure?

Yes! We use industry-leading payment processor Stripe, which is PCI DSS compliant. Your payment information is encrypted and never stored on our servers.

How does the 1% cashback work for Voyager members?

Voyager members receive 1% cashback on all hotel bookings only. Cashback does not apply to Dolphin Condo Week bookings or promotional packages. Cashback is paid out via bank transfer once your balance reaches a minimum of $20.

Technical Support

I forgot my password. How do I reset it?

Click the "Forgot Password" link on the login page. Enter your email address and we'll send you instructions to reset your password.

How do I update my profile information?

Log in to your account and navigate to "Account Settings" or "Profile" to update your personal information, contact details, and preferences.

I didn't receive my confirmation email. What should I do?

First, check your spam/junk folder. If you still can't find it, log in to your account to view your booking details, or contact our support team at support@lifestylevacationclubs.com.

General Questions

Where are your properties located?

We have access to 2.5 million hotel properties worldwide and over 3,500 condo properties across more than 40 countries, including popular destinations throughout the United States, Mexico, Caribbean, Central America, Europe, Asia, and beyond.

How do I contact customer support?

Do you have a mobile app?

Not yet, but we're working on it! Our website is fully mobile-responsive, so you can easily search and book from any device.

Can I refer friends and family?

We're currently developing an affiliate program. Stay tuned for details on how you can earn rewards for referring new members!

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.

Contact us at support@lifestylevacationclubs.com or call 1-888-796-2477